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CV

Professional Summary

Experience Designer with 10+ years of experience crafting innovative, user-centric frameworks across diverse products. Grounded in user-centered design principles, I prioritize research and user feedback to guide decision-making, ensuring products are both functional and delightful to use. Skilled in conducting UX audits, I analyze, document, and address challenges affecting interface performance. A critical thinker with a dependable and organized approach, I excel at managing multiple priorities and fostering team collaboration with a positive attitude.

Skills

Problem Solving  Design Thinking     Data-driven Design   Branding 
Strategic Thinking 
  Decision-Making    Requirements Gathering    Strategic Thinking    Collaboration with cross function teams   User Research   User Centered Design   User Journey Mapping    Persona Development    Information Architecture   Interaction Design    Motion Design/Prototyping    Usability Testing and Analysis   Ideation Workshops   Usability Testing and Analysis    Design Systems and Style Guides    Agile Methodology    Wireframe   

Recent Work Experience

May 2021 - Present

YUJ Designs - Verizon
Prompt-driven Agentic Chatbot
  • Built a Gen AI prompt-driven chatbot experience for agents, assisting customers across multiple platforms.

  • Conducted extensive user research to uncover key pain points, performed competitor research to identify industry trends.

  • Involved in defining the chatbot framework, led innovation workshops, and created detailed user personas while ensuring alignment with brand guidelines.

  • Created a unified community platform with improved user experiences by following the UX design process.

  • Did Heuristic Evaluation on existing platforms to identify key issues and improve platform performance, researched target audiences to enhance usability, and led ideation sessions with stakeholders.

Community Platform
  • Created a unified community platform with improved user experiences by following the UX design process.

  • Did Heuristic Evaluation on existing platforms to identify key issues and improve platform performance, researched target audiences to enhance usability, and led ideation sessions with stakeholders.

Agent Assistant Unification
  • Focused on Unifying five different agent assistant chatbot and make it a one entity.

  • Conducted UX audits across agent assistant platforms, identified UI patterns, inconsistencies, and issues.

  • Analyzed user behavior to optimize design and experience. Proposed it to stakeholders, by clearly communicating design rationales and steps to build one library.

CPQ Platform
  • Led UX design for the CPQ platform using Design Thinking to simplify products, processes, and systems.

  • Enhanced capabilities to help sales reps generate tailored quotes efficiently, manage multiple quotes, and boost conversion rates, driving cost reduction and revenue growth.

Education

2011 - 2014

Makhanlal Chaturvedi National University of Journalism & Communication

Bachelor's in Multimedia 

Certificates

Interaction design foundation's Certificate

  • Human-Computer Interaction - HCI

  • Data-Driven Design: Quantitative Research for UX

  • Design Thinking: The Ultimate Guide

  • Design for the 21st Century with Don Norman

  • Journey Mapping

  • User Experience: The Beginner’s Guide

  • User Research – Methods and Best Practices

  • Conducting Usability Testing

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